Mercedes Benz, Delta Airlines, The American Red Cross, Garmin, Hallmark . . . and Shelterwood. What we share with these leading organizations is our commitment to Management by Strengths, a transformational tool in fostering better communication than ever.
Management by Strengths (MBS) is similar to other temperament protocols, like the Myers-Briggs and the DISC assessments. Its focus on strengths, however, sets it apart from others. The extensive list of MBS clients includes national nonprofits and Fortune 500 companies.
“MBS is different from personality tests and assessments because it is based on the simple idea that people are biologically wired with a communication style they prefer,” explains Jeremy Lotz, Director of Training and Leadership at Shelterwood. MBS features four temperament traits — directness, extroversion, pace and structure — but limitless combinations. “Personality can be informed by your faith, education and integrity, but temperament is hard-wired.”
Jim Subers, Shelterwood CEO, was introduced to Management by Strengths creator and owner Mike Postlewait through a friend. “Mike was overcome with conviction about what Shelterwood does and our vision for restoring families through Christian relationships,” Jeremy says. “Mike felt such a conviction that he decided to make MBS services and consultation available to Shelterwood for free, forever.” This act of generosity has paid dividends for Shelterwood staff, teens and parents.
Jeremy points to a clear example of how MBS has changed interactions with Shelterwood students. “It’s common for adults to face power struggles with teenagers. If you know that student’s temperament, however, you can quickly develop a disarming approach with that teenager,” he explains.
“We have found through MBS that many of our students who seem oppositional and volatile are actually results-driven and independent. These are real strengths, and understanding them influences how we communicate,” Jeremy says. “Teens who are very direct in their temperament want choice, freedom and autonomy,” he says. For example, those teens can be empowered by tying responsibility to results and offering choices.
MBS has been equally significant in enhancing how Shelterwood staff work with each other. “This has given us many revelations regarding how people want to be engaged with, and it has allowed us to get the best out of ourselves and others,” Jeremy says. “When we are working well as a team, then we are serving our students better than ever.”
Furthermore, when Shelterwood parents take the MBS assessment, the results can influence how teens and parents interact. “We tend to have quite a few students with the directness and extroversion temperaments, and quite a few parents with pace and structure temperaments,” Jeremy says. “One of the ways I’ve seen MBS help teenagers the most is that they develop an understanding of their parents’ temperaments. This increases the harmony in their relationships.”
Jeremy shares a recent example of how a teen’s understanding of her parents’ temperaments helped her better interact with her parents. “She is high in extroversion and her parents were high in structure. They experienced her as being intense and pressuring. So when she was planning a recent visit home, she presented her parents with a prioritized list of the top three things she wanted to do back home. This showcased so much maturity.”
MBS is one more Shelterwood distinctive, influencing how we help transform teens and restore families. “There are quite a few theoretical foundations, philosophies and behavioral techniques we employ at Shelterwood, but nothing has revolutionized how we work on a daily basis like MBS,” he says.