Five Key Ways to Listening Well
“Most people do not listen with the intent to understand; they listen with the intent to reply.” –Stephen R. Covey
Communication is something we engage in every day, and so many things hinge on it. Communication greatly influences our friendships, family relationships, dating and marriages, jobs, hobbies, etc. It’s how we communicate needs and emotions. Realizing that it plays such a huge role in life, it’s important that we strive to do it well. The following list points out a few brief suggestions on how to improve the way we communicate while in the role of the listener.
- Be present– It’s very tempting to rush to respond to text messages or check ESPN updates as soon as you hear them come in, but media can easily pull us out of any moment and cause us to seem detached and uninterested in whomever we’re conversing with. Do your best to let them wait until after your conversation is over. Also, avoid interrupting the other individual to interact with those around you. We often have people, devices, obligations, etc. vying for our attention, which makes being present very difficult. If necessary, turn off your phone and find a quiet place to sit and chat. The conversation will be much more productive that way, and people will remember that you made an effort to be as present as possible.
- Be okay with disagreeing- It’s no secret that we all have our own opinions. If we go into conversations knowing that ours might not match those of the person we’re chatting with, we’ll be less likely to let our own thoughts and beliefs interfere with listening well. Don’t be afraid to share your thoughts, but never let them override the importance of hearing others.
- Be inquisitive- Look for naturally occurring space in conversation for asking appropriate questions. Doing so shows the speaker that you’re paying attention, interested in what he or she is saying, and committed to learning more. They will leave feeling that you care about the topic, as well as them as a person.
- Be open- Soak in what you’re hearing. Know that you are capable of learning from others and gaining insight from their perspectives. If all we do is wait for the other person to stop speaking, we entirely miss what they’re saying as we prioritize our own thoughts and beliefs over theirs.
- Be empathetic- As you hear their words, try and step into their shoes and imagine how they’re feeling in the moment. Once you think you have a handle to on what emotions are being represented, ask questions to make sure you understand correctly. From there, be intentional and make statements that clearly project empathy. Displaying genuine empathy is one of the best ways to open doors in relationships and creates a much deeper level of understanding for one another.